Privacy Policy

1. Introduction

Welcome to SHELLORA ("we," "our," or "us"). We respect your privacy and are committed to protecting the personal information you share with us when browsing our website, placing an inquiry, or ordering handcrafted coconut shell creations via WhatsApp or our contact forms.

2. Information We Collect

We collect only the information strictly necessary to fulfill your orders and inquiries:

• Customer Contact Details: Your name, phone/WhatsApp number, delivery address, and optional email address provided during order inquiries.
• Customization Details: Engraving texts, initials, recipient names, or personalized notes requested for custom gifts.
• Technical Data: Basic browser user-agent and anonymous analytics to ensure secure website operations.

Note: We do not collect or store credit/debit card numbers on our website. All payments are arranged directly with our store via bank transfer or cash on delivery (COD) upon confirmation.

3. How We Use Your Information

We use your information solely to:

• Communicate with you regarding your craft order via WhatsApp or phone.
• Accurately prepare hand-engraved and customized creations.
• Arrange islandwide courier delivery to your specified destination.
• Respond to customer support and aftercare inquiries.

4. Data Sharing and Third Parties

We do not sell, rent, or trade your personal data. We disclose your contact information only to trusted domestic courier partners in Sri Lanka strictly for delivery fulfillment [REVIEW REQUIRED: List domestic courier partners e.g. PromptX, Pronto, Domex if applicable].

5. Contact Us

If you have questions regarding this Privacy Policy or wish to have your inquiry information updated or deleted, please contact us:

• Business Name: SHELLORA
• WhatsApp / Phone: 0762931027
• Email: siimasha2004@gmail.com
• Location: Western Province, Sri Lanka